11/02/2021
Ipsento is high traffic, quality-focused cafe. Our mission is to engage people with an immensely satisfying experience. In addition to brilliant coffee, we offer made-to-order sandwiches and a few other small food items. Our 606 location features a full bar at night and hand-crafted donuts all day.
The job requires extensive training. Fully certified baristas take an average of two months to complete their training and pass our certification exam. So, be prepared to make sandwiches, wash dishes, bus tables, smile at customers, and make pourover after pourover until you pass the espresso certification and get to make espresso drinks.
Duties & Responsibilities:
Greet and interact with all customers, working toward our mission to engage people with an immensely satisfying experience
Embody our core values of integrity, knowledge, excellence, engagement, and ownership
Fulfill all scheduled shifts
Check all work e-mails prior to starting your shift
Complete checklist for your assigned role every day
Adhere to appearance policy at all times
Prepare coffee and tea with acute attention to our standards of quality
Maintain product knowledge regarding all coffee, tea, pastries, and food items, staying up to date on seasonal menu changes, and accurately communicating product information to customers. Respond to questions, orders, and concerns
Properly and gently handle and maintain all coffee brewing equipment
Contribute to store profitability by following cash handling and cash register policies and procedures.
Assist in the development of new employees
Offer relevant ideas and suggestions for improving store operations
Attend scheduled training sessions and staff meetings to advance education on coffee, tea, merchandise, and espresso bar skills.
Other duties as assigned.
Experience:
Retail and/or customer service experience preferred.
Coffee experience recommended.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Open availability on both weekend days
Ability to maintain a pleasant disposition and sense of urgency with helping customers
Demonstrate a passion for coffee and tea.
Capability to interface and maintain effective relationships with co-workers and customers.
Demonstrable problem-solving skills
Flexible, with the ability and desire to multitask in a highly demanding, stressful environment.
Ability to cooperate successfully as a member of a team.
Ability to communicate effectively with others, including giving and receiving feedback on the quality of services. Uses communication that is clear, honest, and complete.
Ability to use available resources to answer questions.
Cash handling skills.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to see, talk, and hear.
The employee frequently is required to stand, walk, sit, use hands and arms, stoop, kneel, or crouch. Can require standing up to 6 hours.
The employee must occasionally lift and/or move up to 50 pounds.
Fine hand manipulation (iPad / register).
